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By visiting, browsing, ordering, or otherwise using this web site operated by Global Stained Glass Supply, you agree to be bound by these terms and conditions.

Shipping

Global Stained Glass Supply offers a number of shipping options using United States Postal Service and UPS. Our customers are provided with accurate, up- to-the-minute, shipping information before checkout. By linking directly to the shipping companies' databases, Global Stained Glass Supply can provide shipping costs based on the total weight of all items in the shopping cart and the destination zip code. For exact shipping costs please add item(s) to the shopping cart and enter your zip code and our shipping system will calculate the shipping costs. Your shipping price is based on your entire order as long as it is delivered to one place. These rates reflect the cost of shipping your order to a location within the United States via the displayed carrier method. If you want to ship to a military APO/FPO address, you must use the U.S. Postal Service. UPS will not ship packages to a P.O. Box. A physical street address is required on all UPS orders or you must select a U.S. Postal Service method. Currently, Global Stained Glass Supply only ships within the United States.

Some chemicals we sell require ground transportation only. Due to their flammable nature, federal law prohibits them from being shipped via aircraft. These items are clearly marked as "Ground Shipping Only" on their product images and description. UPS Ground must be chosen as the ship method, otherwise we reserve the right to ship the order via USPS parcel post.

Returns
Wrong Item Ordered: Complete customer satisfaction is our goal at Global Stained Glass Supply. If you are not completely satisfied with your order, please contactcustomersupport@globalsgs.comwithin 14 business days of receiving your order. Upon contacting our customer support department you will receive a Return Authorization Number (RA#) and further instructions regarding your return. All returns must be undamaged and in their original, unopened packaging. Shipping charges are NOT refundable. Returns made to Global Stained Glass Supply will be refunded in the form of the original payment method.

Wrong Item Shipped: Every order we ship is triple checked for accuracy before shipping. If your order has an error, please accept our apologies. Contactcustomersupport@globalsgs.com. Upon contacting our customer support department you will receive a Return Authorization Number (RA#) and further instructions regarding your return. We will incur the cost for return UPS Ground shipping of the incorrect item and immediately send the correct replacement. All returns must be undamaged and in their original, unopened packaging.

Missing Item: Some small items seem to "e;hide"e; in the foam packing peanuts. Often we will attach multiple items together for rigidity during shipping. Please check all shipped boxes thoroughly. If your order is missing an item which is listed on the order invoice, please accept our apologies. Contactcustomersupport@globalsgs.com. We will immediately ship out the missing item at no cost to you.

Defective Item: At Global Stained Glass Supply, we hand pick each item in our inventory based on quality and performance. If you have received an item you believe to be defective, contactcustomersupport@globalsgs.comwithin 14 business days of receiving your order. If the item has NO manufacturer's warranty, our customer support department will issue you a Return Authorization Number (RA#) and further instructions regarding your return. We will incur the cost for return UPS Ground shipping of the defective item and immediately issue a replacement or refund.

Global Stained Glass Supply is not authorized to maintain, repair, or replace warranty items. For items WITH a manufacturer's warranty (tools, grinders, soldering irons, etc.), you must contact the manufacturer.

Cooper Industries 919-362-7541 www.cooperhandtools.com
Diamond Tech International 800-937-9593 www.diamondtechglass.com
Glastar 800-423-5635 www.glastar.com
Inland 800-521-8428 www.inlandcraft.com

Shipping Damage: At Global Stained Glass Supply, we package each order with extreme care. If an order appears damaged (i.e. dented box corner), do not refuse the delivery. Have the carrier note the damage before signing the delivery receipt. If you discover a problem after you've accepted delivery, please contact our Customer Support department atcustomersupport@globalsgs.com. We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. The carrier may wish to inspect the packaging materials and merchandise. If an item return is necessary, we will arrange the return shipment with UPS and promptly ship replacement merchandise.

Only defective or unopened software and DVD/Video movies can be returned to Global Stained Glass Supply.

Privacy
We value your privacy. Global Stained Glass Supply will never sell or give your personal information to any company. We will not contact you about issues other than a submitted order without your permission. Your personal information is secure with the highest level of on-line security. We use 128-bit SSL (Secure Socket Layer) to secure all sensitive data transactions.


Credit Cards
Global Stained Glass Supply accepts Visa and MasterCard credit cards. We do not apply any surcharge for credit cards. Credit card charges are not submitted until day of shipment. When using your credit card, please provide your credit card billing address if different from the shipping address.

Sales Tax
We are required to charge sales tax on all orders shipped to Georgia addresses. No sales tax will be charged on orders shipped outside the state of Georgia.

Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall Global Stained Glass Supply be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Global Stained Glass Supply assumes no liability or responsibility for any errors or omissions in the content of this web site.

General Legal Disclaimer
Global Stained Glass Supply hereby expressly disclaims all warranties either expressed or implied, including, without limitation, any warranty or merchantability or fitness for a particular purpose. This disclaimer by Global Stained Glass Supply in NO WAY affects the terms of the manufacturer's warranty, if any.

All pricing is subject to change. Global Stained Glass Supply reserves the right to make adjustments to prices, products, and offers due to changing market conditions, product discontinuation, manufacturer's price changes, errors in advertisements, and other extenuating circumstances.

We attempt to display all products shown on our website in an accurate manner, however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.

If you disagree with any of these terms and conditions, please do not visit, browse, order, or otherwise use this site.

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