Chain & Wire
 Copper Foil
 Framing & Display
 Jewels & Nuggets
 Kits & Projects
 Morton System

Must I create an account to shop?
You don't need to create an account to shop on the site. Users may checkout without registering. However, creating an account gives you the ability to track your orders, with secure access to your account information. Plus, it makes it easier for you the next time you shop with us. Above all, it's simple - all we need is your name, your email address, and a password. That's it!

Can I place an order by phone?
We are glad to assist you with placing your order over the phone. Contact a customer support representative at 1-800-631-6773.

What is the status of my order?
If you have questions about your order, you may check your order status online in "e;My Account"e; or email us at

How will I know that you have received my order?
We will email you a confirmation of your order, providing we have an accurate email address. This will include order number and total order amount. We will send a subsequent email when your order ships, including tracking information (if available).

How do I know if my items are available or if they are out-of-stock?
On the product detail page, take notice of the availability. The letter "e;N"e; will appear if a product is not currently available. If you are interested in a quantity of an item and find that we do not have that quantity available, please contact and we will find a solution.

Do I have to pay sales tax?
Only orders shipping to addresses within Georgia are subject to sales tax.

How do I redeem a promotional code?
GSGS promotional codes are redeemed during the ordering process. Simply enter your promotional code in the appropriate field during checkout and continue the checkout process. Your promotion or discount will be reflected in your order summary.

How long will it take me to receive my order?
Orders are normally processed, packed, and shipped within 1 business day. Transit time usually takes 3-7 business days depending on the service you choose and delivery location.

What credit cards do you accept?
We accept Visa and Mastercard.

Is my credit card information secure?
Yes. Your personal information is safe and secure. We encrypt all information sent via the internet on a state-of -the-art 128-bit SSL server certified by Geotrust.

When is my credit card charged?
Items are charged to you when they ship, which is usually within 24hours.

How do I remove my name from your email mailing list?
Just let us know and we'll take the necessary steps. Simply email us your name and email with the message "e;unsubscribe"e;.

How do I change my mailing or email address?
Please visit the "e;My Account"e; section of our website to update your personal information. Or call us at 1-800-631-6773.

Will you special order items I can't find on your site?
We routinely fill customer special order requests. Let us know the details of the item you want and we will give you a quote. Due to the costly nature of shipping came and glass, we do not special order these items.

Do you disclose any personal information to outside parties?
We will not disclose any personally identifiable information (your name, address, phone #, email address) to any third party unless required by law to do so.

Can I purchase your products wholesale?
No. Global Stained Glass Supply is a "e;retail"e; outlet and we do not sell products at wholesale prices.

Can you send me a catalog?
Due to our ever-changing product lineup we do not currently have a print catalog. All of the products we carry are listed on our website with product details and pricing. If you need further information please contact us at: 1-800-631-6773. We do apologize for any inconvenience this may cause.

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